Returns, Refunds & Complaint Policy for Upper Clapton Flower Orders
Our Commitment: Fresh Flowers Guarantee in Upper Clapton
As your trusted Upper Clapton florist, we proudly serve local households and businesses with the freshest flowers, expertly arranged and delivered with care. We believe that every bouquet should bring joy and satisfaction, supported by a transparent and fair returns, refunds, and complaints policy. Read below to understand our procedures and how we stand by our Fresh Flowers Guarantee.
Damaged-on-Arrival Policy
Your flowers should always arrive fresh and in perfect condition. On rare occasions, flowers may be damaged in transit despite our careful packaging. If your order arrives damaged, wilted, or significantly not as described, please notify us as soon as possible—ideally on the day of delivery or within 24 hours. We request that you provide clear photographs of the bouquet and its packaging to help us assess the issue quickly and accurately.
Freshness Window: Our Quality Assurance
We are committed to delivering flowers that meet the highest standards of freshness and beauty for customers in Upper Clapton. Our arrangements are prepared using market-fresh blooms, and we guarantee that your flowers will remain fresh for a minimum of 5 days from delivery, provided they are properly cared for. Care instructions are included with every bouquet to help prolong the life of your blooms. If your flowers do not last within this window, please contact us promptly for resolution.
Refund and Replacement Options
Your satisfaction is our highest priority. Should you experience any issue with your flowers due to quality or freshness, or if your arrangement arrives damaged, we offer the following solutions:
- Free Replacement: We will replace your order with a new, fresh arrangement delivered to you as soon as possible.
- Full Refund: You may opt for a full refund to your original payment method if you prefer not to receive a replacement.
We handle claims individually and aim to resolve them efficiently, generally within 2-3 business days from your request, once supporting details are provided.
Complaints Process
If you wish to make a complaint, we recommend contacting us with a detailed description of your concern, along with any relevant photographs or supporting documentation. Our team is trained to listen and support you throughout the process. We treat all complaints with urgency and respect, with a goal to resolve every issue quickly and fairly.
Our process includes:
- Reviewing your complaint within one business day.
- Communicating clearly about the next steps we will take to address your concerns.
- Offering an appropriate resolution, whether a replacement, refund, or another solution based on your situation.
Trusted Local Florist in Upper Clapton
Florist Upper Clapton is dedicated to making flower delivery a joyful, reliable experience throughout our community. We understand the trust you place in us with every order, whether for your home, business, or a special event. Thank you for choosing your local florist—we are always here to ensure your satisfaction with fresh, beautiful blooms, every time.
