Upper Clapton Florist Delivery Terms

Florist Upper Clapton Online Flower Delivery Terms and Conditions

Introduction

Welcome to Florist Upper Clapton. These Terms and Conditions govern your use of our online shop and the ordering of flower deliveries within Upper Clapton and the surrounding areas. By placing an order on our website, you agree to be bound by these Terms and Conditions. Please read them carefully before ordering. If you do not accept any part of these terms, do not use our services.

Scope of These Terms

These Terms and Conditions apply to all customers ordering online for flower delivery to addresses in Upper Clapton and neighbouring areas. They govern the relationship between you (the customer) and Florist Upper Clapton for all transactions conducted through our website.

Order Process

1. Placing an Order:
Orders can be placed via our website at any time. Select your desired floral arrangement, choose the delivery date, and provide accurate delivery details, including recipient’s name, address, and any relevant delivery instructions.

2. Order Confirmation:
Once your order is submitted, you will receive an on-screen and/or email confirmation summarising your purchase. This acknowledgement does not constitute acceptance of your order. Order acceptance and completion of the contract occur when we dispatch your order for delivery.

3. Personalisation and Special Requests:
Should you wish to customise your floral gift (for example, adding a special message), please provide requests in the space provided during checkout. We will do our utmost to accommodate, but fulfilment of special requests is not guaranteed and is subject to operational constraints.

4. Changes to Orders:
Should you wish to make any changes to your order after it has been placed (such as change of delivery address or message), please contact us as soon as possible. We will attempt to accommodate changes up to 24 hours before the scheduled delivery time but cannot guarantee amendments after this point.

Product Availability and Substitutions

All products are subject to availability. In the event that certain flowers or items are unavailable, we reserve the right to substitute with an alternative of equal or greater value while maintaining the style and colour scheme of your original order. We will make reasonable efforts to inform you of any major substitutions but may proceed with substitutions without prior notice if necessary to complete timely delivery. Images displayed on our website are for guidance; actual products may differ slightly.

Pricing and Payments

1. Prices:
All prices listed on our website are in Pounds Sterling (£) and inclusive of VAT (where applicable), but exclusive of delivery fees, which are clearly stated at checkout. We reserve the right to change prices at any time prior to order confirmation.

2. Payment Methods:
Payment must be made via the methods indicated on our website during the checkout process. We accept major credit cards, debit cards, and selected digital payment methods. Payment is taken at the time of order placement. Orders cannot be processed or dispatched until payment is received in full.

3. Errors and Invalid Payments:
In the rare case of a pricing or payment error, we reserve the right to cancel the order and offer a refund or request the outstanding balance.

Delivery

1. Delivery Areas:
We deliver flowers throughout Upper Clapton and specified surrounding areas. Delivery times and options will be detailed at checkout. If you are unsure whether your area is covered, please check our delivery zones before ordering.

2. Delivery Times:
While we make every effort to deliver at your requested date and time, we cannot guarantee specific times due to factors outside our control, such as traffic or weather conditions. Same-day delivery may be available for orders placed before our cut-off time, as stated on our website.

3. Delivery Instructions:
It is your responsibility to provide accurate recipient details. If the recipient is not available at the delivery address, we may leave the order in a safe location, with a neighbour, or return it to our shop, depending on your provided instructions. We will attempt redelivery as feasible, but additional charges may apply.

4. Failed Deliveries:
Should delivery not be possible due to inaccurate address details, inaccessible addresses, or absence of the recipient and no safe alternative, we cannot be held liable for late or failed delivery. No refund will be completed for perishable goods once a delivery attempt has been made.

Order Cancellations and Amendments

1. Cancellation Policy:
You may cancel your order without charge up to 24 hours prior to the scheduled delivery or collection time. Requests to cancel should be made via our website or by contacting our customer service. Cancellations made after this time may not be accepted, especially for orders involving custom-product preparation or perishable items.

2. Refunds:
Approved cancellations will be refunded to the original method of payment within a reasonable timeframe. Please allow up to 5-7 working days for the funds to reach your account, depending on your bank or payment provider.

3. Amendments:
We will make reasonable efforts to update or alter your order on request, provided sufficient notice is given. Amendments are not always possible after dispatch or in cases involving bespoke arrangements.

Returns and Complaint Policy

Due to the perishable nature of flowers, we can only accept returns or issue refunds for damaged, faulty, or incorrect goods. If you are dissatisfied with your order, please contact us within 24 hours of delivery, providing photographic evidence where appropriate. We may offer a replacement, partial refund, or full refund depending on the nature of the problem. Our liability is limited to the value of the affected products.

Customer Responsibilities

1. Accuracy of Information:
You are responsible for ensuring that all information supplied to us is correct, including delivery instructions and personal details. Incorrect information may result in missed or failed deliveries, which are not eligible for refund.

2. Care of Flowers:
After delivery, it is your responsibility to follow care instructions provided to maximise the longevity of your flowers. Failure to do so may result in a reduction in quality, for which we are not responsible.

Limitation of Liability

1. Exclusion of Warranties:
To the fullest extent permitted by law, we exclude all warranties, express or implied, relating to our products and services, except as explicitly stated in these Terms.

2. Liability Cap:
Our liability for any claim arising from your order or the use of our website is strictly limited to the price paid for the goods or services supplied. We are not liable for indirect, incidental, or consequential losses under any circumstances.

3. Unforeseeable Events:
We shall not be liable for any delay or failure in performance caused by events outside our reasonable control, including but not limited to acts of God, weather conditions, strikes, or government restrictions.

Intellectual Property

All content on our website, including text, images, graphics, and logos, are the intellectual property of Florist Upper Clapton or its licensors. No part may be reproduced or used without our express written consent.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal data in accordance with applicable laws. Information collected is used strictly for order processing, customer service, and necessary communications. For further details, please see our Privacy Policy.

Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. Changes will take effect once published on our website. It is your responsibility to regularly check for updates. Your continued use of our website or services after amendments constitutes acceptance of the revised terms.

General Provisions

If any part of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

Contact Us

If you have any questions about these Terms and Conditions, or require clarification on a specific point, please contact us using the customer service details provided on our website.

Note: These Terms and Conditions apply to all online flower delivery orders for customers throughout Upper Clapton and the surrounding areas.